Refund policy

We are happy to exchange your goods if you happen to choose the wrong size or colour (cause, let’s face it, sometimes what we see on screen isn’t the same as the colour you see in person). We will pay for the return postage on your first exchange! Remember the items you wish to Exchange or Return need to be in the condition we sent them to you in. This means unused, undamaged, tags attached, no makeup or perfume marks or stains etc. Remember that we can’t guarantee that we will have the same colour in a different size, or vice versa, available, but we will do our best to make sure you get your perfect fit ;). Essentially items need to be returned to us in a resalable condition.

Because we are a small business, cash flow kills us. So we can keep being here to support you for the long term (let’s face it, everyone loves a cheer squad!), we need help maintaining our cash flow. To help us do this, we are super happy to provide you with a Return for Credit if your goods are not your perfect fit. You will have three (3) years from the date of purchase to use this credit on anything you like! We will happily work with you for an exchange to get you exactly the right fit/style/colour. And we will happily have the items returned for Credit if we can’t offer a suitable exchange option.

How do you start the Exchange or Returns process? Head HERE to fill out a form and start the process. Remember if you have any questions, just shoot us an email at hello@visiblerunnerco.com so we can make sure we give you all the details you need! We might ask you a couple of questions, but ultimately, we will send you a form (and a return postage-paid label for an exchange). This form needs to be included in your return parcel back to us because we have memories like goldfish and need to know exactly the who, what, when, where and why at the time we eyeball the goodies. Please choose your goods carefully as we do not offer returns or refunds if you simply change your mind. For product returns for credit, all goods are to be returned to us at your cost. To organise a return head HERE. We strongly suggest you make sure the item has tracking on it – if it never turns up back with us, we can’t send you out the correct size or credit your order.

Heads up – we can’t exchange or accept returns on socks, underwear (because no one wants funky second-hand socks or undies), or other hygiene/personal use items.

Items that are not returned in the same condition or are deemed not to be resalable will be charged a minimum 15% restocking fee.

We fully stand by our products and want to know if you have a concern or a problem with anything that you purchase from us. Please contact us if you have a question, concern, or would like to make a warranty claim, not that we ever expect you should need to. All of our products are inspected before we receive them. We also personally inspect them before they are sent to you. For our full Terms and Conditions, please go here.